App Support

This page provides technical support for mobile applications published or managed by NatanDev. If you are experiencing issues with any app, you can contact us using the information below.

Contact Information

Email: [email protected]
WhatsApp: +55 83 9633-0490
Support hours: Monday to Friday, 08:00–18:00 (BRT)

Before Contacting Support

Please include the following information to speed up the resolution:

Name of the app you are using
Your device model (e.g., iPhone 12, Samsung S22)
Operating system version (iOS/Android)
Screenshot or short description of the issue

Common Issues

Location not updating: Check GPS permissions, internet connection, and battery optimization settings.
Login issues: Ensure the username and password are correct and the server is online.
Notifications not received: Verify notification permissions are enabled.
App crashes: Restart your device and confirm the app is updated.

Additional Information

Support is limited to technical issues related to the mobile applications. Operational or account-related issues may require contacting the service provider or company that owns the tracking platform.